Terms and Conditions for Made to Measure Sales

TERMS AND CONDITIONS FOR MADE TO MEASURE SALES

Version 7 - October 2026

WHO WE ARE
We are Baileys Blinds Limited, 34 High Street, Spennymoor, County Durham DL16 6DB. Our VAT registration number is 304655614. We are a company registered in England and our company registration number is 02814869. You can contact us by email at sales@baileys-blinds.co.uk or by telephone on 01388 813267 or 0191 258 5956.

Our terms and conditions of supply and fitting of goods are ruled by the requirements of the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the child safety requirements BS EN 13120:2009+A1:2014 and the Alternative Dispute Resolution for Consumer Disputes Regulations 2015.

CONTRACT
If you place an order on our website, through a catalogue or by telephone, the contract will only be made when we receive your deposit or send a letter or email confirming we have accepted your order. If you place an order with one of our salespeople, either at our premises or elsewhere, the contract is made when you sign the order form.

GOODS
The goods you receive from us must be of satisfactory quality, fit for common purpose or any purpose made known to us, and must meet any description given. Please note that the images of the products we supply in our sales literature or online are for illustration purposes only and we cannot guarantee that these printed or computer-displayed images will reflect the colour of the goods accurately. Our packaging may also vary.

SERVICES
If we agree to carry out a service for you, we will ensure that this is carried out using reasonable care and skill.

GUARANTEE
We guarantee the goods we supply, and our installation of them, for one year from the date of installation. If a fault covered by this guarantee appears within that year, contact us and we will repair or replace the goods, or the faulty part, at no cost to you.

The guarantee does not cover fair wear and tear, accidental damage, misuse, failure to follow the care instructions we give you, or any alteration or repair carried out by anyone other than us.

This guarantee is in addition to your legal rights under the Consumer Rights Act 2015 and does not affect them.

CHILD SAFETY
If the goods contain any safety device or are to be fitted in accordance with child safety requirements placing an obligation on all businesses to supply and professionally install safe products, then we will be required to fit that device. In the event that you instruct us that you do not wish to have the safety device fitted, we will refuse to install the blinds. In such an instance, you will still be liable to pay up to the full price.

MEASUREMENTS
If you are providing your own measurements, please ensure they are correct and accurate, as we cannot accept the return of made-to-measure goods on the basis that the measurements were incorrectly supplied by you.

INSTALLATION
The price for installation was agreed on the assumptions that there is going to be one continuous site visit, that there is unobstructed access outside your property for vehicle parking, that the area where the goods are to be fitted is unobstructed, that surfaces and grounds the goods are to be fixed to are in good condition allowing us to easily obtain good fixings, that there are no objects in the immediate working area, that there is no asbestos we would be likely to come into contact with, and that no items under warranty or guarantee will be invalidated by the installation.

We may make a further reasonable charge for the additional time, costs or materials if these conditions are not met.

We are not responsible for any loss or damage to your property that is not foreseeable, unless due to our negligence, or for the cost of repairing any pre-existing faults to your property, or for any damage discovered whilst undertaking the installation. We will not be responsible for carrying out any building work, moving any furniture, clearing access, or for the invalidation of any warranties you do not tell us about in writing before you make your order.

ACCESS
If we have agreed to install the goods for you and you do not allow us access to the premises without having a good reason, we may charge you the additional reasonable costs incurred by us as a result. If despite our reasonable efforts we are unable to contact you or to re-arrange access to the premises, we may end the contract and you will be liable to pay us a sum up to the price due under the contract.

PRICE AND DEPOSIT
The price for the goods and services is set out in full in the order form and includes VAT. A deposit payment, typically 50%, is required to be paid at the time of order, with the balance due at the time of booking installation.

Your deposit is not refundable. Because your goods are made to your own measurements and specification, we begin incurring costs as soon as your order is placed, on surveying, ordering materials and manufacture, and those goods cannot be resold to anyone else. The deposit covers those costs. If the costs we have actually incurred at the point you cancel are less than the deposit you have paid, we will refund the difference.

This does not affect the refunds described under "Your right to cancel" below, where you are cancelling because of something we have done wrong. In those circumstances you are refunded in full.

DEBT RECOVERY
Where payment is 30 days late and we are unable to come to an agreement over the payment, you will be charged our reasonable recovery costs, which may include the costs of using a collection agency and legal costs. Any additional reasonable charges will be notified to you at least 2 weeks in advance.

FURTHER CHARGES
If you ordered installation services from us, further charges may apply if additional and unforeseen circumstances arise. These will always be notified to you in writing. Please note that late payments may incur interest at a rate set at 2% a year above the RBS base lending rate, accruing on a daily basis from the due date until the actual date that you make the payment.

DELIVERY
The cost of delivery and installation, where applicable, is included in the price. If you have asked to collect the goods from our premises, you can do so during our opening hours once we notify you that the goods are ready.

If we are delivering to you, this will be within 30 days unless a different date is agreed with you. If no one is available to take the delivery at your address, we will leave you a note informing you how to re-arrange delivery. If you do not re-arrange delivery, or collect the goods from us, within a reasonable time, we may charge you for storage costs and any further delivery costs. If despite our reasonable efforts we are unable to contact you to re-deliver or arrange collection within a reasonable time, we may end the contract and you will be liable to pay us up to the price due under the contract.

DELAY OUTSIDE OUR CONTROL
If delivery or installation is delayed by an event outside our control, we will contact you as soon as possible and take steps to minimise the effect of the delay. Provided we do this, we will not be liable for any delays caused by the event, as long as the goods are still supplied within a reasonable length of time.

YOUR RIGHT TO CANCEL
Where you are buying a made-to-measure product, you do not get a cooling off period to change your mind. You have a right to cancel in the following circumstances.

a) You may cancel the contract if we have told you about a pricing error or an error in the description of the goods and you do not wish to proceed, if there is a risk that supply may be significantly delayed, or if you have a legal right to end the contract because of something we have done wrong.

b) If we miss the delivery deadline for any of the goods, you can treat the contract as at an end if we have refused to deliver the goods, or if delivery time was essential and you informed us of this at the time of your order and we accepted your order on that basis. If we have not refused to deliver the goods, or delivery time was not essential, we will deliver the goods as soon as possible and keep you updated in writing. Alternatively, you can give us a new deadline for re-delivery, which must be reasonable, and if this is not met then you may treat the contract as at an end. You can then cancel your order for any of the goods, or reject any goods that have already been delivered under the contract.

We will then refund what you have paid for the cancelled goods and their delivery and installation. Goods already delivered to you must be returned to us at our expense, or you must allow us to collect them at our expense.

OUR RIGHT TO CANCEL
a) We may end the contract at any time in writing to you, including by email, if payment due to us was still not made within 7 days of us reminding you that it is due, or if you do not, within a reasonable time, allow us to deliver the goods to you, collect the goods from us, or allow us to install the goods where this was agreed. You will then be in breach of the contract and still liable to pay us the price due under the contract.

b) If your order is accepted and processed and a pricing error occurs that is obvious, unmistakable and could reasonably have been recognised by you as an error, we reserve the right to terminate the contract and refund any sum of money you have paid to us.

LIABILITY
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking the contract or of our failing to use reasonable care and skill. We are not responsible for any loss or damage that is not foreseeable, unless due to our negligence. Loss or damage is foreseeable if either it is obvious that it will happen, or if at the time you placed the order both we and you knew it might happen, for example because you discussed it with us before placing your order.

THIRD PARTIES
The contract is between you and us. No other person shall have any right to enforce any of its terms.

COMPLAINTS
You should inspect the goods and any installation work as soon as conveniently possible and contact us if you believe there is a problem. You can email us or write to us using the contact details above to inform us of any issues in writing. We will respond to your complaint as soon as possible.

If our first response does not resolve the matter, you can ask for it to be escalated and it will be reviewed by a director, who will reply to you in writing.

We are not required to use an alternative dispute resolution provider and we do not agree to submit to one. If we are still unable to resolve the matter to your satisfaction, you remain free to pursue it through the Small Claims Court.

DATA PROTECTION
We handle the personal information you give us in line with our Privacy Notice, which is available at baileys-blinds.co.uk/policies/privacy-policy. It explains what we collect, why we hold it, how long we keep it, who we share it with and what rights you have.

OWNERSHIP AND RESPONSIBILITY FOR GOODS
The goods supplied or installed by us will become your property once we have received payment for them in full. The goods become your responsibility from the time they were delivered to the address you gave us, the time you collected the goods from us, or the time we passed the goods to a third party organised by you.

LEGALITY
English law governs the contract, although you can bring proceedings in England, Scotland, Wales or Northern Ireland if you live in those countries.